Computer literacy essential.
Call centre experience advantageous.
The successful candidate must be able to maintain accurate details of pre-authorisation information.
Confirm scans according to set protocols.
Check validity of membership.
Ensure that the reason for admission is appropriate.
Request motivation letters on pre-authorisation when necessary.
Follow up on urgent queries.
Maintain confidentiality.
The suitable candidate must be assertive and be able to cope with pressure.
Communicate clearly, concisely and professionally.
Use listening skills to identify problems and be receptive to client complaints and queries.
