JOB: (There are eight posts available)
Core Title: Emergency Services and Related Personnel
Institution: Emergency Medical Services, Communication Centre, Tygerberg
(Chief Directorate: General Specialist and Emergency Services)
Service Benefits: 13th cheque, employer's contribution to the pension fund, housing and medical aid allowance.
Requirements - Minimum Requirement: A Senior Certificate (or equivalent).
Experience: Appropriate experience within a Call-Centre environment.
Inherent Requirements of the Job:
•Ability to work shifts as per roster.
•Willingness to work overtime when necessary.
Competencies (Knowledge/Skills):
•A third language will be advantageous.
•Knowledge of GEMC/CAD computer aided dispatching system.
•Computer literacy (MS Office).
•Communicate effectively in at least two of the three official languages of the Western Cape.
Duties (Key Result Areas/Outputs):
•Receive and capture incoming emergency calls on GEMC data system.
•Manage caller anxiety and stress.
•Interrogate the call and assess the nature and priority of the case.
•Dispatch the relevant emergency resources via radio as required.
•Monitor and control the progress of all emergency incidents.
•Maintain order and hygiene in control room.
Note: These posts were also advertised in the Tygerburger.
Directions to Candidates:
Applications on form Z.83 containing full particulars (separate sheet if necessary) regarding qualifications and experience, should be accompanied by certified copies of qualifications, driver's licence, together with a Curriculum Vitae (CV), and the names of three referees, must be forwarded to the address as indicated. CV's will not be returned, Excess personnel will receive preference. Candidates are requested to complete Section B of the form Z83. The information is required to enable the Department to ensure employment equity is complied with in accordance with EEA, 1998. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.
Transfers/translation of employees must be dealt with in terms of Circular 112/2002 dated 3 October 2002.
Circular H8/2004 dated 8 February 2004 contains complete details regarding the revised non-pensionable recruitment allowances (rural allowance) and retention allowance (scarce skills allowance) for certain categories of Health personnel.
Candidates must refer to this Bulletin and the date thereof. Please note that a separate application form must be completed for each post. The Department of Health is guided by the principles of Employment Equity. Disabled candidates are encouraged to apply and an indication in this regard will be appreciated. As directed by the Department of Public Service & Administration, applicants must note that further checks will be conducted once they are short-listed and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records, credit records and previous employment.
Please note that any job applications sent by fax or e-mail will not be accepted. All job applications, including Z83 forms, CVs and certified documents, must be posted or delivered by hand to the address listed in each advertisement.
N.B: Applications, which are received after the closing date, will not be considered.
Enquiries: Mr A Titus
Tel: 021 937 0633
SALARY: R101 007 per annum.
SALARY LEVEL: Level 5
APPLICATIONS TO: The Director:
Emergency Medical Services
Private Bag X24
Bellville, 7530
(for the attention: Ms A Ruiters)
CLOSING DATE: 24 August 2012
ENQUIRIES: Mr A Titus
Tel: 021 937 0633
