Minimum professional registration with the HPCSA as a BAA
2 year Contact centre dispatch experience
Experience in Aeromedical dispatch and International assistance would be an advantage
Ability to speak an international language will be advantageous
Good administrative skills
Good geographical knowledge of international locations
Above average knowledge of the functions of the Emergency Operations Centre and high attention to services and deliverables.
Good business acumen
Generic and technical competencies:
Client Liaison, Conflict management, interpersonal and customer services skills, analytical, Problem solving, Administration, Decision making, Communication, computer literacy (MS office) package)
Behaviour:
Professional, assertive, co-operative, ethical, adaptable, influential, emotional intelligence, innovation, compassion & balance.
Key deliverables:
Call handling of HEMS and FW and Commercial Cases.
Following Company Policies & Operational Procedures
Medical Case Management
Financial Case Management
Customer Relations Management
Quality Management.
Interested applicants must please forward their CV's and proof of compliance with requirements to hr@er24.co.za or fax to 0867435859
Closing date: 26 October 2012
Please use "Flight Desk Dispatcher" as a reference in your application
