Component Emergency Medical Services
Job
Core Title: Communication and Information Related Personnel
Institution: Emergency Medical Services, Communication Centre, Tygerberg
(Chief Directorate: General Specialist and Emergency Medical Services)
Service benefits:
13th cheque, employer's contribution to the pension fund, housing and medical aid allowance.
Requirements
Minimum educational requirement:
Senior Certificate (or equivalent).
Experience:
Appropriate experience within a Call-Centre environment.
Inherent requirement of the job:
Ability to work shifts as per roster.
Willing to work overtime when necessary.
Competencies (knowledge/skills):
A third language will be advantageous.
Knowledge of GEMC/CAD computer aided dispatching system.
Able to communicate effectively in at least two of the three official languages of the Western Cape.
Computer literacy (MS Office).
Duties (key result areas/outputs):
Receive and capture incoming emergency calls on GEMC data system.
Manage caller anxiety and stress.
Interrogate the call and assess the nature and priority of the case.
Dispatch the relevant emergency resources via radio as required.
Monitor and control the progress of all emergency incidents.
Maintain order and hygiene in control room.
Instructions to Applicants:
Z.83 forms (obtainable from any Government department or www.westerncape.gov.za) must:
Be completed in full, clearly reflect the name of the position, name and date of the publication (candidates may use this as reference), be signed, accompanied by a comprehensive CV, the names of three referees, and certified copies of ID, driver's licence and qualification/s.
A separate application form must be completed for each post.
Applications without the afore-mentioned will not be considered.
Applications must be forwarded to the address as indicated on the advertisement.
No late, faxed or e-mailed applications will be accepted.
CV's will not be returned.
Excess personnel will receive preference.
Further communication will be limited to shortlisted candidates. If you have not received a response from the Department within three months of the closing date, please consider your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.
As directed by the Department of Public Service & Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records, credit records and previous employment.
Circular H8/2004 dated 8 February 2004 contains complete details regarding the revised non-pensionable recruitment allowance (rural allowance) for certain categories of Health personnel.
Candidates must refer to this Bulletin and the date thereof. The Department of Health is guided by the principles of Employment Equity. Disabled candidates are encouraged to apply and an indication in this regard will be appreciated.
Please note that any job applications sent by fax or e-mail will not be accepted. All job applications, including Z83 forms, CVs and certified documents, must be posted or delivered by hand to the address listed in each advertisement.
N.B: Applications, which are received after the closing date, will not be considered.
Note: This post was also advertised in the Tygerburger 27/6/2013.
Salary R 115 212 per annum
Salary Level Level 5
Applications To
The Senior Manager:
Emergency Medical Services
Private Bag X24
Bellville 7530.
(For the attention of Ms A Ruiters)
Closing Date 19 July 2013
Enquiries
Mr A Titus
Tel: 021 937-0633
