Location: North Coast
Closing date 1 February 2017
Reporting structure - Operations Manager
Role Summary:
To enhance operational efficiencies, client liaison and retention, service delivery and quality.
Patient Care.
Managing work: Managing ones time and resources to ensure that work is completed efficiently.
Building Customer Loyalty: Effectively meeting customer needs, building productive customer
relationships, taking responsibility for customer satisfaction and loyalty.
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the
work environment.
Quality Orientation: Originating action to improve existing work processes and conditions for
improved quality of outputs.
Work Standards: Setting high standards of performance for self and others, self imposing standards of excellence.
Skills Profile
Education:
Current registration with the professional Board of Emergency Care Personnel) as an Emergency Care Technician (ECT).
Must be 21 years, have a valid PDRP for passengers and a valid Code 08 Drivers License.
Work Experience:
2 Years post-graduate patient care experience in an operational environment would be beneficial.
Non Managerial/Specialist Skills:
Coaching Others* The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service The capacity to identify and respond to the needs of *internal and external Delivery customers.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Printed copies of this document are uncontrolled and must be destroyed after use
Adapting and Responding to Capable of supporting and advocating change initiatives and managing own Change reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to paul@ipss.co.za
