• Minimum professional registration with the HPCSA as a BAA
• 2 year Contact centre dispatch experience
• Experience in Aeromedical dispatch and International assistance would be an advantage
• Ability to speak an international language will be advantageous
• Good administrative skills
• Good geographical knowledge of international locations
• Above average knowledge of the functions of the Emergency Operations Centre and high attention to services and deliverables.
• Good business acumenGeneric and technical competencies:
Client Liaison, Conflict management, interpersonal and customer services skills, analytical, Problem solving, Administration, Decision making, Communication, computer literacy (MS office) package)
Behaviour
Professional,assertive, co-operative, ethical, adaptable, influential, emotional intelligence, innovation, compassion & balance.
Key deliverables
• Call handling of HEMS and FW and Commercial Cases.
• Following Company Policies &Operational Procedures
• Medical Case Management
• Financial Case Management
• Customer Relations Management
• Quality Management
Interested applicants must please forward their CV's and proof of compliance with requirements to hr@er24.co.zaor fax to 0867435859
Closing date: 10 April 2012
Please use "Flight Desk Dispatcher" as a reference in your application
