Location: Greenacres Eastern Cape
Closing date 26 JUNE 2015
Role Summary:
Provide quality patient care aligned to the scope of practice. Represent Netcare 911 as a true brand
ambassador by upholding the Netcare values of care, dignity, truth, participation and passion.
Promote improved operational performance and patient experience through quality delivery of
services and patient interaction, by subscribing to the highest level of integrity and professionalism.
Key Work Outut & Accountabilities:
Patient assessment, management and customer care;
Adherence to HPCSA protocols;
CPD compliance;
Accurate administration and recordkeeping;
Self-management and development;
Quality assurance to maintain work standards and integrity of data reporting;
Effective control of vehicle and equipment;
Compliance to Health and Safety regulations;
Compliance with company policies and standard operating procedures.
Managing work: Managing ones time and resources to ensure that work is completed
efficiently.
Building Customer Loyalty: Effectively meeting customer needs, building productive customer
relationships, taking responsibility for customer satisfaction and loyalty.
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the
work environment.
Quality Orientation: Originating action to improve existing work processes and conditions for
improved quality of outputs.
Work Standards: Setting high standards of performance for self and others, self imposing standards of excellence.
SKILLS PROFILE
EDUCATION
Grade 12/ Matric;
Current registration with the Professional Board of Emergency Care at the Health Professions
Council of South Africa (HPCSA) as a BAA;
Must be 21 years, have a valid PrDP for passengers and a valid Code 08 Drivers License.
WORK EXPERIENCE
1 Year post-graduate patient care experience in an operational environment (beneficial).
KNOWLEDGE
Good general knowledge and understanding of legislation pertaining to the specific business
environment of Netcare 911.
NON MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service The capacity to identify and respond to the needs of *internal and external
Printed copies of this document are uncontrolled and must be destroyed after use
Delivery customers.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Capable of supporting and advocating change initiatives and managing own Change reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
MANAGERIAL/ SPECIALIST SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service The capacity to identify and respond to the needs of *internal and external Delivery customers.
*Internal and external customers include patients, doctors, colleagues,
Printed copies of this document are uncontrolled and must be destroyed after use
suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Capable of supporting and advocating change initiatives and managing own Change reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
LEADERSHIP SKILLS
Visioning The ability to provide direction in terms of action towards certain future outcomes.
Empowering Creating conditions of willingness and participation amongst teams by providing sufficient, encouragement, information, resources and authority to make the necessary decisions to accomplish tasks.
Energising Having the capacity to motivate and mobilise, impart strength, vitality and enthusiasm to teams to actualise the organisation’s vision of the future.
Designing and aligning Ensuring the optimal alignment of employee behaviour with the organisation’s vision and values.
Rewarding and feedback Fostering a performance culture by creating a framework of appropriate incentives and rewards to direct and motivate the achievement of desired performance behaviours and goals.
Team building Creating team players and team effectiveness by using appropriate methods and a flexible interpersonal style to instil a cooperative atmosphere conductive to building a cohesive team.
Outside orientation Awareness of outside constituencies, emphasizing particularly the need to respond to the requirements of customers, suppliers, partners, shareholders and other interest groups, such as local communities affected by the organisation.
Printed copies of this document are uncontrolled and must be destroyed after use
Global mindset Possessing a global frame of reference that enables one to scan the external world environment for different perspectives and to adopt successful practices. The capacity to inculcate a global mentality in others by instilling shared values and cross cultural sensitivity.
Tenacity The capacity and courage to persevere with one’s purpose in a persistent and determined manner despite opposition or setbacks, until the desired objective is obtained or it becomes clear that the objective is no longer attainable. Inspiring others, through active example, to have the courage of their convictions.
Emotional intelligence The capacity to foster trust and create an emotionally intelligent workforce whose members know themselves and know how to deal respectfully and understandingly with others. The ability to regulate and manage one’s emotions in a healthy and productive manner.
Life balance Articulating and modelling the importance of the need for life balance for the long term welfare of oneself and one’s employees.
Resilience to stress Appropriately balancing these various pressures to maintain stable performance.
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below five behaviours which you will be
Printed copies of this document are uncontrolled and must be destroyed after use
accountable to uphold:
- I always greet everyone to show my respect.
- I always wear my name badge to show my identity.
- I am always well groomed to show my dignity.
- I always seek consent to show my compassion. I always say thank you to show my appreciation.
APPLICATION PROCESS
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to robert.pyle@netcare.co.za or alternatively fax application details to 041 390 7073.
