DIRECTORATE: GENERAL SPECIALIST AND
EMERGENCY SERVICES)
REMUNERATION: R 221 058 PER ANNUM
SERVICE BENEFITS:
13th cheque, employer's contribution to the pension fund, housing and medical aid allowance.
REQUIREMENTS: MINIMUM EDUCATIONAL QUALIFICATION:
• An appropriate tertiary qualification in Call Centre Management
• Appropriate experience managing an Emergency Contact Centre.
COMPETENCIES (KNOWLEDGE/ SKILLS):
• Good human resource and labour relations skills
•Good leadership and supervisory skills and project management skills�
•Computer literacy (MS Excel, Access, PowerPoint)
•Good presentation and organising skills
•Good financial management skills and understanding of the PFMA
•Ability to lead a team and provide strategic direction' Good communication skills in at least two of the three official languages of the Western Cape.
DUTIES (KEY RESULT AREAS/OUTPUTS):
•Professional, competent management and supervision of all six emergency call centres and their staff as well as new projects or technology required within the call centres' Write and implement processes within the call centre
•Effectively manage any HR/LR issues relating to the call centre staff
•Clearly define and manage performance targets within the ECC environment and provide recommendations to improve if necessary
• Implement and audit a quality improvement program within all the ECC's
•Develop and manage all SLA's with service providers
• Manage a training component that will equip staff with call centre specific knowledge.
ENQUIRIES: Dr S De Vries: 021 932-1341
PLEASE SUBMIT YOUR APPLICATION FOR THE ATTENTION OF MS AJ RUITERS TO THE DIRECTOR: EMERGENCY MEDICAL SERVICES, PRIVATE BAG X24,
BELLVILLE
7530.
INSTRUCTIONS TO APPLICANTS: Z83 forms (obtainable from any Government department or www.capegateway.gov.za) must: Be completed in full, clearly reflect the name of the position, name and date of the publication (candidates may use this as reference), be signed, accompanied by a comprehensive CV, the names of 3 referees and certified copies of ID, driver's licence and qualification/s.
A separate application form must be completed for each post. Applications without the afore-mentioned will not be considered. Applications must be forwarded to the address as indicated on the advertisement.
No late, faxed or e-mailed applications will be accepted. CV's will not be returned. Excess personnel will receive preference.
Applications, which are received after the closing date, will not be considered. Further communication will be limited to shortlisted candidates. If you have not received a response from the Department within 3 months of the closing date, please consider your application as unsuccessful. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by the Department.
As directed by the Department of Public Service & Administration, applicants must note that further checks will be conducted once they are shortlisted and that their appointment is subject to positive outcomes on these checks, which include security clearance, qualification verification, criminal records, credit records and previous employment. The Department of Health is guided by the principles of Employment Equity.
Closing Date: 4 May 2012
