Location:Netcare 911 (Greenacres – Eastern Cape)
Reporting structure Operation Manager
Closing date 31 October 2014
ROLE SUMMARY
To enhance operational efficiencies, client liaison and retention, service delivery and quality.
KEY WORK OUTPUT AND ACCOUNTABILITIES
Self Management and Development
Ongoing Customer Satisfaction
Administrative Duties
Quality assurance to maintain work standards and integrity of data reporting
Effective control of Vehicle and Equipment
Compliance to Health and Safety Regulations
Adherence to HPCSA protocols
Patient Care
Managing work: Managing ones time and resources to ensure that work is completed efficiently.
Building Customer Loyalty: Effectively meeting customer needs, building productive customer
relationships, taking responsibility for customer satisfaction and loyalty.
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the
work environment.
Quality Orientation: Originating action to improve existing work processes and conditions for
improved quality of outputs.
Work Standards: Setting high standards of performance for self and others, self imposing standards
of excellence.
Printed copies of this document are uncontrolled and must be destroyed after use
SKILLS PROFILE
EDUCATION
Current registration with the professional Board of Emergency Care Personnel as an AEA.
Must be 21 years, have a valid PDRP for passengers and a valid Code 08 Drivers License.
WORK EXPERIENCE
2 Years post-graduate patient care experience in an operational environment would be beneficial.
KNOWLEDGE
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911.
NON MANAGERIAL SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service The capacity to identify and respond to the needs of *internal and external Delivery customers.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Capable of supporting and advocating change initiatives and managing own Change reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.
Printed copies of this document are uncontrolled and must be destroyed after use
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below five behaviours which you will be accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well groomed to show my dignity.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
APPLICATION PROCESS
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Printed copies of this document are uncontrolled and must be destroyed after use
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to Robert.Pyle@netcare.co.za or alternatively fax application details to 041 390 7073.
Closing date 31 October 2014
ROLE SUMMARY
To enhance operational efficiencies, client liaison and retention, service delivery and quality.
KEY WORK OUTPUT AND ACCOUNTABILITIES
Self Management and Development
Ongoing Customer Satisfaction
Administrative Duties
Quality assurance to maintain work standards and integrity of data reporting
Effective control of Vehicle and Equipment
Compliance to Health and Safety Regulations
Adherence to HPCSA protocols
Patient Care
Managing work: Managing ones time and resources to ensure that work is completed efficiently.
Building Customer Loyalty: Effectively meeting customer needs, building productive customer
relationships, taking responsibility for customer satisfaction and loyalty.
Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the
work environment.
Quality Orientation: Originating action to improve existing work processes and conditions for
improved quality of outputs.
Work Standards: Setting high standards of performance for self and others, self imposing standards
of excellence.
Printed copies of this document are uncontrolled and must be destroyed after use
SKILLS PROFILE
EDUCATION
Current registration with the professional Board of Emergency Care Personnel as an AEA.
Must be 21 years, have a valid PDRP for passengers and a valid Code 08 Drivers License.
WORK EXPERIENCE
2 Years post-graduate patient care experience in an operational environment would be beneficial.
KNOWLEDGE
Good general knowledge and understanding of legislation pertaining to the specific business environment of Netcare 911.
NON MANAGERIAL SKILLS
Coaching Others* The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service The capacity to identify and respond to the needs of *internal and external Delivery customers.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Capable of supporting and advocating change initiatives and managing own Change reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.
Printed copies of this document are uncontrolled and must be destroyed after use
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
VALUES AND BEHAVIOURS
Netcare Values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
Care - The basis of our business. The professional, ethical patient care and services we offer at every level of the organisation.
Truth - The crucial element in building relationships that work. Open communication with honesty and integrity is essential.
Dignity - An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.
Passion - The creative, passionate and innovative drive to do things better than before. To develop and implement successful healthcare solutions for all.
Participation - The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare Way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below five behaviours which you will be accountable to uphold:
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well groomed to show my dignity.
I always seek consent to show my compassion.
I always say thank you to show my appreciation.
APPLICATION PROCESS
NETCARE IS AN EQUAL OPPORTUNITY EMPLOYER
The Company's approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Printed copies of this document are uncontrolled and must be destroyed after use
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to Robert.Pyle@netcare.co.za or alternatively fax application details to 041 390 7073.
