Reference Number:REF-07187
Number of Posts:5
Centre:Communication Centre Midrand
Directorate:Emergency Medical Services
Salary:R201 612 – R227 127 per (plus benefits) salary will be determined by experience attached to the professional category
Requirements:
AEA/ECT/CCA with 3 year experience after registration with the HPCSA in the applicable category according to OSD appointment requirements, Code 10 driver’s license with PDP, Registration certificate and current registration with HPCSA. Supervisory experience of at least 1 year is compulsory. Understanding of EMS and its line of business. Computer skills, knowledge of rules and regulations of communication center. Ability to work under pressure and meet deadlines.
AEA/ECT/CCA with 3 year experience after registration with the HPCSA in the applicable category according to OSD appointment requirements, Code 10 driver’s license with PDP, Registration certificate and current registration with HPCSA. Supervisory experience of at least 1 year is compulsory. Understanding of EMS and its line of business. Computer skills, knowledge of rules and regulations of communication center. Ability to work under pressure and meet deadlines.
Duties:
Responsible for all EMS activities in the Emergency Contact centre during the shift. Provide advice on procedures and policy matters to staff. Assist in management of overtime and leave. Ensure that staff attends to calls timeously. To assist the Station Manager in the control and the Implementation of the EMS policies. Maintain, monitor and review continuous quality improvement for the region in accordance with the policy on quality improvement of EMS. Ensure all complaints are fully investigated and remedial plans are implemented and monitored. Ensure crews adhere to turnaround times. Ensure communication center crews main a high standard of customer etiquette and communication medium with customers or clients. Correlates all relevant statics and indicators received from shifts and send this information to the Station Manager. Manage the tracking solution, by ensuring all vehicles are functional and warnings are attended mitigated against in future. Investigating and report on all call delays and call dropped. Investigating service complaints received from internal and external resources and reports on these complaints to the Station manager. Be responsible for continuous quality improvement implementation strategies in line with the policy on quality for EMS.Ensure correct radio and telephone procedures are adhered to by all Emergency Care Dispatchers according to protocol. Maintain security and access restriction within control center whilst on duty. Undertake any other duties as allocated by management.
Notes:
Applications must be delivered directly to: Emergency Medical Services, Continuity SA,Growth Point Business Park, Corner Old Pretoria Road and Tonnetti Street,Midrand or posted to P.O Box 8311 halfway house 1685 or apply online at : www.gautengonline.gov.za
Enquiries:
Mr. JP von Benecke Tel No: (011) 564 2232
Closing Date:
2015/09/11 12:00:00 AM
Criteria Question
Do you have AEA/ECT/CCA with three years’ experience after registration with HPCSA in the applicable category according to OSD appointment requirement?
Do you have Grade 12 certificates or equivalent qualification?
Do you have code 10 driver’s license with PDP?
Do you have supervisory experience?
